Frequently Asked Questions ( FAQ )

Content:
We've compiled a list of our most frequently asked questions to help you out. If you can't find the answer you're looking for, please don't hesitate to [myluxdora@gmail.com].
Shipping & Delivery
Q: How long will it take to receive my order?
A: Our total delivery time is divided into two parts:
Processing Time: We process all orders within 1-3 business days.
Shipping Time: After processing, shipping typically takes between 4 to 10 business days.
Therefore, you can expect to receive your order within  to 10 business days in total.Please note that these are estimates and actual delivery times may vary depending on your location and other external factors.
Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order on the carrier's website. If you haven't received it within 5 business days, please check your spam folder or contact us.
Q: Do you offer free shipping?
A: Yes! We are happy to offer free shipping on all orders.
Q: Where is my order shipped from?
A: We partner with top-tier suppliers to bring you the best quality products. Your order will be shipped directly from our partner's warehouse to ensure an efficient delivery process.
Products
Q: Are your products safe to use?
A: Absolutely. Customer safety is our highest priority. All of our products undergo rigorous quality checks to ensure they meet the highest industry safety and quality standards before they are shipped to you.
Q: How do I use the MyLuxDora™ products for the best results?
A: Each of our products comes with a detailed user manual with clear instructions for use. For best results, we recommend following the guidelines provided. If you have any specific questions, feel free to reach out to our support team.
Orders & Returns
Q: What is your return policy?
A: We have a 14-day return policy for any items that arrive damaged, defective, or incorrect. Please note that we do not accept returns for change of mind. For a complete overview, please read our full [Return & Refund Policy].
Q: My item arrived damaged. What should I do?
A: We are sorry to hear that. Please contact us immediately at

 [myluxdora@gmail.com] with your order number and a clear photo or video of the damaged item. Our team will work quickly to resolve the issue for you.
Q: What payment methods do you accept?
A: We accept all major credit cards (VISA, Mastercard, American Express) and PayPal for a secure and convenient checkout experience.